Chocolate Caramel Log

Refund Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, or if there is any issue with your order, we are happy to help.

If your order arrives damaged, incorrect, or does not meet your expectations, please contact us and we will gladly issue a full refund—no hassle.

Because our products are food items, we do not require returns. We may ask for a brief description of the issue or a photo to help us improve, but this is never required to receive a refund.

If you have any questions or concerns about your order, please reach out to us and we’ll make it right.

Shipping Policy

We want your fudge to arrive fresh and delicious, so our shipping options vary based on weather conditions.

Cold Weather Shipping

During cooler months, we offer standard shipping:

• Orders under $60 ship for a flat fee of $5.99

• Orders of $60 or more ship free

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Orders are carefully packed to ensure they arrive in excellent condition.

Warm Weather Shipping

Because fudge can melt in warm temperatures, we adjust our shipping options during warmer weather to protect product quality.

During warm weather, we offer:

• Local pickup (when available), or

• Refrigerated shipping in an insulated, temperature-controlled box

  
  

Refrigerated shipping costs vary based on destination and order size. Please contact us directly for a shipping quote before placing your order.

We reserve the right to delay or adjust shipping methods during extreme heat to ensure your order arrives safely.

If you have any questions about shipping options or weather conditions, please reach out—we’re happy to help you choose the best option.